DURING THE PROMOTION AND OFFER PERIOD, order shipments may be delayed by up to an additional 5 business days.
All orders are shipped within 1-5 working days of purchase, except if specified otherwise in item description. We ship your orders from Monday to Friday.
Please note that some of our knits are PRE-ORDER. A knitting of PRE-ORDER items may take up to 14 working days.
In Lithuania, Latvia, and Estonia, delivery via parcel locker is €3 or €5 with a courier.
Free delivery in Lithuania, Latvia and Estonia, applies to orders over €170
Worldwide Standard Shipping is provided by FedEx, delivery time: 2-7* working days. Standard Shipping price: EU countries - 20€; the rest of the world - 20€.
Worldwide Express Shipping is provided by FedEx, delivery time: 1-3* working days. Express Shipping price: EU countries - 30€; the rest of the world - 30€.
*Delivery times are targets only - it may take longer depending country to country. Once your order is shipped, we will send you tracking number.
Free worldwide shipping for all orders over 300€.
Returns:
Returns and exchanges are accepted within 30 days of receiving the item. If you want to return something, just email us at info@salanida.com. If 30 days have gone by since your items were received, unfortunately, we can’t offer you a refund or exchange. To be eligible for a refund, the goods must be labelled, unworn, unwashed and unaltered and in the same condition as when you received them. Returns that are unlabelled, de-labelled, damaged, soiled or altered may not be accepted and may be returned to you at your expense. To complete your return, we require a receipt or proof of purchase.
We do not offer a free returns service, all return shipping costs are at the customer's expense. We do not accept responsibility for items lost in shipping back to us so we recommend you keep a postage receipt with tracking number as proof that the package was sent. Returns that are damaged, soiled or altered may not be accepted and may be sent back to you at your expense.
In case of return please contact info@salanida.com
Ship your return to:
UAB Kopakopa, SALANIDA studio
Vytenio st. 14, Vilnius 03111 Lithuania
+37064521212
info@salanida.com
Damaged or lost packages:
Contact us if the package arrives to you damaged, please snap a few photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. If your package has been lost in transit, please contact us right away at info@salanida.com.
Contact us if the package arrives to you damaged, please snap a few photos of it and send us an email with the documentation. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. If your package has been lost in transit, please contact us right away at info@salanida.com.
Prices:
All prices are displayed in Euros (EUR) and include Lithuanian VAT of 21%. Please note that depending on your order and country, on receipt of your order you will be liable to pay local import charges (customs duty, sales tax).
Custom and sales taxes:
Please note that depending on your order and country, on receipt of your order you will be liable to pay local import charges (customs duty, sales tax). Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.
Please note that depending on your order and country, on receipt of your order you will be liable to pay local import charges (customs duty, sales tax). Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. The refusal of payment of such fees causes a full cancellation of the order. Transportation cost and custom clearance cost associated with a cancellation will be deducted the amount refunded to you.
Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact us via email at info@salanida.com.
Our exchange policy is valid for 30 days from the date of receiving your order. If 30 days have passed since delivery, unfortunately, we cannot offer you a refund or exchange.
To be eligible for an exchange, the item must have its original tags attached, be unworn, unwashed, and unaltered, and remain in the same condition as when you received it.Items sent back to us without tags, with removed tags, damaged, stained, or altered may not be accepted and could be returned to you at your expense. To request an exchange, please provide a receipt or proof of purchase.
Before sending your order for an exchange, please complete the RETURN FORM located on the back of your order slip (included in your package) and specify the desired exchange details.
Once your exchange request is confirmed, please send send your item to:
UAB Kopakopa
SALANIDA studio
Vytenio st. 14, Vilnius 03111, Lithuania
+37064521212
Refunds:
As soon the return have been received and inspected, a refund will be issued automatically within 10 working days to your credit card or original method of payment less any taxes or import duties incurred. The original shipping charges will not be refunded.
As soon the return have been received and inspected, a refund will be issued automatically within 10 working days to your credit card or original method of payment less any taxes or import duties incurred. The original shipping charges will not be refunded.
Non-returned or non-exchangeable items:
Gift cards
SAMPLE sale items
Custom items
Damaged items
Gift cards
SAMPLE sale items
Custom items
Damaged items
If you have any further questions and please contact us at info@salanida.com